- SHIPPING COSTS
Australian (local)
Delivery Postage is calculated on the checkout page once the address has been entered. For oversized item, please contact us to obtain a freight quote.
We use the Australia Post or Aramax to deliver or ship products.
International
Currently, we do not ship outside of Australia.
- Order Processing or Handling Time:
Order cut-off time will be 01:00 PM Time Zone: (GMT+10:00) Australian Eastern Standard Time (Melbourne)
Once your order is placed, it will undergo processing before shipment. Our dedicated team works diligently to ensure that your order is processed promptly and efficiently. Order processing typically takes 1-2 business days (Monday to Friday), but please allow additional time during peak seasons or holidays.
- Transit Time:
Please refer to the following guidelines for shipping timeframes:
- Melbourne Metro: up to 3 business days
- VIC Country: up to 5 business days
- Sydney Metro: up to 6 business days
- NSW Country: up to 8 business days
- Brisbane Metro: up to 6 business days
- QLD Country: up to 10 business days
- Adelaide Metro: up to 5 business days
- SA Country: up to 8 business days
- Tasmania/ Northern Territory: up to 10 business days
- Perth Metro: up to 5 business days
- Western Australia: up to 10 business days
Delivery Method
We use the Australia Post and Aramax to deliver or ship products.
- Pickup:
If you choose pickup delivery. It’s free delivery and usually ready in 24 hours. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.
- What if I live in a different country?
Currently, we do not ship outside of Australia. We apologize for any inconvenience caused.
- Has my order been dispatched yet?
We will send you a shipping confirmation email with a tracking number as soon as your order has been dispatched.
If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@uniquefishtanks.com.au
- Change of Delivery Address:
We cannot change the delivery address for your order once the product is in transit.
If you need to change the delivery location of your order, please contact us immediately after placing the order by email: at enquiries@uniquefishtanks.com.au.
- Multiple Addresses:
We do not provide shipping to multiple addresses for a single order. Please submit separate orders if you would like products to be delivered to different addresses.
- What if my item is lost in transit?
Whilst we hope this never occurs, if your item does not make it to you, please reach out to us at enquiries@uniquefishtanks.com.au and we will work to resolve the issue.
- Order Tracking:
Once your order has been shipped from our warehouse, you will receive an email from us with your tracking details. If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@uniquefishtanks.com.au. You can track the parcel using the tracking number supplied in the email anytime via http://auspost.com.au/track/ or www.aramex.com.au