Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:

• Melbourne Metro: up to 3 business days
• VIC Country: up to 5 business days
• Sydney Metro: up to 6 business days
• NSW Country: up to 8 business days
• Brisbane Metro: up to 6 business days
• QLD Country: up to 10 business days
• Adelaide Metro: up to 5 business days
• SA Country: up to 8 business days
• Tasmania/ Northern Territory: up to 10 business days
• Perth Metro: up to 5 business days
• Western Australia: up to 10 business days

Your parcel is picked up by the Australia Post driver around 2pm everyday instead of being sent over the counter to speed up the delivery process.

However this means packages are NOT scanned in and show as PENDING on the Australia Post tracking page.

The next update will be from the post office nearest to your shipping address, who will scan the item as received, and IN TRANSIT.

Please refer to delivery time frames to determine when you will receive your order.

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.

Currently, we do not ship outside of Australia.

We will send you a shipping confirmation email with a tracking number as soon as your order has been despatched.

If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@uniquefishtanks.com.au.

Good to know: Sometimes the shipping confirmation email can land in your junk/spam inbox so we recommend checking there before contacting us.

We cannot change the delivery address for your order once the product is in transit.

If you need to change the delivery location of your order, please contact us immediately after placing the order by email: at enquiries@uniquefishtanks.com.au.

Whilst we hope this never occurs, if your item does not make it to you, please reach out to us at enquiries@uniquefishtanks.com.au and we will work to resolve the issue.

Buyer can return the item within 30 days for any reason. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition is damaged or missing parts for reasons not due to our error.

To start a return, please contact us via email at enquiries@uniquefishtanks.com.au. Please note that returns will need to be sent to the following address: 16/634-644 Mitcham Road Vermont VIC 3133, Australia

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Send us an email to enquiries@uniquefishtanks.com.au with your order number and the reason for return.

• Our customer service representative will advise you of the return address.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days, however, in many cases, you will receive a refund more quickly. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Once your order has been shipped from our warehouse, you will receive an email from us with your tracking details. If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@uniquefishtanks.com.au. You can track the parcel using the tracking number supplied in the email anytime via http://auspost.com.au/track/ or www.aramex.com.au

Good to know: Sometimes the shipping confirmation email can land in your junk/spam inbox so we recommend checking there before contacting us.

We accept the following payments methods online:

• Visa
• MasterCard
• PayPal

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

Good to know: Sometimes the order confirmation email can land in your junk/spam inbox so we recommend checking there.